What is the policy for canceling a shift?

We strongly recommend that professionals commit to accepted shifts and facilities avoid canceling offers after sending them. These actions can negatively impact both parties and create additional work.

For Healthcare Professionals:

Impact on Your Standing: If you cancel a shift after accepting it, it may affect your rating and standing on the platform. We encourage you to only accept shifts you are confident you can fulfill.
Professional Reliability: Consistent cancellations can diminish a professional's reputation for reliability, making facilities less likely to offer them shifts in the future.

For Healthcare Facilities:

Resolution Based on Timing: If a facility cancels a shift, the resolution will depend on the timing of the cancellation.
Review "Final Task Charge" Page: We urge facilities to pay close attention to the "Final Task Charge" page when creating a shift offer. This page clearly outlines the potential consequences of canceling a particular offer, which can vary based on factors like how close the cancellation is to the shift start time.

Our goal is to foster a reliable and efficient staffing ecosystem. Therefore, we recommend careful consideration and commitment when accepting or posting shifts.