Welcome to NurseLink
1. What is Nurselink? 2. Who is Nurselink intended for? 3. What are the benefits of Nurselink?
Account Setup and Settings
1. How do I create an account as a Healthcare Professional? 2. How do I create an account for my Healthcare Facility? 3. What information do I need to complete my professional profile? 4. What information is required to set up our facility's profile? 5. How long does it take for my account and credentials to be verified? 6. How do I deactivate or permanently delete my account?
Shifts and Scheduling
1. How are professionals matched and selected for shifts? 2. How do I accept and confirm a shift offer? 3. How is pre-shift information shared between facilities and professionals? 4. What is the policy for canceling or rescheduling a shift? 5. What are the technical requirements for completing a shift (e.g., transcriptions)? 6. How do I report a technical issue if one occurs? 7. How does post-shift communication work? 8. Does completing more shifts improve my standing on the platform?
Payments and Rewards
1. How do I get paid for my shifts? 2. How can I view my payment history? 3. What should I do if I have a question about a payment? 4. What are Nurselink Tokens?
Support
1. What should I do if I can't log in? 2. How to Report a Technical Issue? 3. How do I contact the support team? 4. How does Nurselink handle my personal information?
FAQ
1. What is NurseLink and how is it different from a traditional staffing agency? 2. Is NurseLink available in my city/state? 3. How can I make my profile stand out to get chosen for the best shifts? 4. How do you vet your healthcare professionals to ensure they are qualified and reliable? 5. Is NurseLink only for nurses?
Platform Basics
1. What devices and browsers are supported by NurseLink? 2. What are the fees or pricing plans for using NurseLink? 3. What are the key features for Healthcare Professionals? 4. What are the key features for Healthcare Facilities?

2. How to Report a Technical Issue?

If you encounter a technical issue while using Nurselink, we're here to help. Following these steps will help our team identify and resolve the problem as quickly as possible.

Step 1: Perform These Quick Checks

Sometimes, simple troubleshooting can resolve common glitches.

  • Recommended Browser: Nurselink is optimized for Google Chrome. Please ensure your browser is up-to-date for the best performance.

  • Internet Connection: Verify you have a stable and reliable internet connection, as connectivity issues can sometimes be mistaken for platform errors.

  • Clear Cache & Cookies: Old browser data can sometimes interfere with performance. Clear your cache and cookies, then restart your browser to see if that resolves the problem.

Step 2: Report the Issue to Our Team

If the issue persists after performing the quick checks, please contact our support team using one of the methods below.

  • In-Platform Chat: Look for the chat bubble icon in the bottom right corner of the Nurselink home page to start a direct conversation with our team.

  • Email Support: Send an email to support@nurselink.com.

To help us solve your issue as quickly as possible, please include the following information in your chat message or email:

  • The email address associated with your Nurselink account.

  • A detailed description of the problem (what you were trying to do and what happened).

  • The exact text of any error messages you are seeing.

  • The device and browser you are using (e.g., "iPhone with Safari," "Windows PC with Chrome").

  • Attachments: Visuals are extremely helpful. Please attach any relevant screenshots or a short screen recording of the issue.

Once you have submitted your report, our technical team will investigate and get back to you promptly.