How do I report an issue if one occurs?

When you encounter an issue during a visit, the resolution and communication method may vary depending on the nature of the situation. NurseLink provides specific tools to help you manage these instances effectively.

Utilize Smart Connect for Communication

You can communicate directly with the healthcare facility using the Smart Connect feature within NurseLink. This is the primary channel designed for quick responses.

To access this chat:
- Navigate to the Tasks section and click on the messenger icon associated with the relevant visit.
- Alternatively, you can open the Smart Connect page directly if you already have an ongoing correspondence with the facility.

Address Visit Nuances in Your Report

If an event occurred during the visit that did not hinder or stop your work with the patient, you can provide this feedback in your report.

By using these tools, you can ensure that any questions or issues encountered during a visit are promptly addressed, either through direct communication with the facility or by documenting them in your post-visit report, maintaining clear records and smooth operations.