Welcome to NurseLink
1. What is Nurselink? 2. Who is Nurselink intended for? 3. What are the benefits of Nurselink?
Account Setup and Settings
1. How do I create an account as a Healthcare Professional? 2. How do I create an account for my Healthcare Facility? 3. What information do I need to complete my professional profile? 4. What information is required to set up our facility's profile? 5. How long does it take for my account and credentials to be verified? 6. How do I deactivate or permanently delete my account?
Shifts and Scheduling
1. How are professionals matched and selected for shifts? 2. How do I accept and confirm a shift offer? 3. How is pre-shift information shared between facilities and professionals? 4. What is the policy for canceling or rescheduling a shift? 5. What are the technical requirements for completing a shift (e.g., transcriptions)? 6. How do I report a technical issue if one occurs? 7. How does post-shift communication work? 8. Does completing more shifts improve my standing on the platform?
Payments and Rewards
1. How do I get paid for my shifts? 2. How can I view my payment history? 3. What should I do if I have a question about a payment? 4. What are Nurselink Tokens?
Support
1. What should I do if I can't log in? 2. How to Report a Technical Issue? 3. How do I contact the support team? 4. How does Nurselink handle my personal information?
FAQ
1. What is NurseLink and how is it different from a traditional staffing agency? 2. Is NurseLink available in my city/state? 3. How can I make my profile stand out to get chosen for the best shifts? 4. How do you vet your healthcare professionals to ensure they are qualified and reliable? 5. Is NurseLink only for nurses?
Platform Basics
1. What devices and browsers are supported by NurseLink? 2. What are the fees or pricing plans for using NurseLink? 3. What are the key features for Healthcare Professionals? 4. What are the key features for Healthcare Facilities?

3. How do I contact the support team?

Need help or have a question? Our support team is ready to assist you. Here are the best ways to get in touch.

For Quick Answers: Check Our Help Center First

Our comprehensive Help Center answers the most common questions. Before reaching out, we recommend searching here-it's often the fastest way to find your solution.

For Direct Assistance: Use Our In-Platform Chat

This is the recommended method for getting help with most issues while you are using the platform.

  • Best for: Technical issues, scheduling questions, and immediate support.

  • How to Access: On the Nurselink homepage, click the chat bubble icon located in the bottom right corner of your screen to start a direct conversation with our team.

For Other Inquiries: Contact Us via Email

You can also reach our support team by email. This is the best option if you are unable to log into the platform.

  • Best for: General inquiries, providing detailed feedback, or issues with accessing your account.

  • Email Address: Send your message to support@nurselink.com.

  • Response Time: Our team will respond to your inquiry as promptly as possible, typically within 24 business hours.