Welcome to NurseLink
1. What is Nurselink? 2. Who is Nurselink intended for? 3. What are the benefits of Nurselink?
Account Setup and Settings
1. How do I create an account as a Healthcare Professional? 2. How do I create an account for my Healthcare Facility? 3. What information do I need to complete my professional profile? 4. What information is required to set up our facility's profile? 5. How long does it take for my account and credentials to be verified? 6. How do I deactivate or permanently delete my account?
Shifts and Scheduling
1. How are professionals matched and selected for shifts? 2. How do I accept and confirm a shift offer? 3. How is pre-shift information shared between facilities and professionals? 4. What is the policy for canceling or rescheduling a shift? 5. What are the technical requirements for completing a shift (e.g., transcriptions)? 6. How do I report a technical issue if one occurs? 7. How does post-shift communication work? 8. Does completing more shifts improve my standing on the platform?
Payments and Rewards
1. How do I get paid for my shifts? 2. How can I view my payment history? 3. What should I do if I have a question about a payment? 4. What are Nurselink Tokens?
Support
1. What should I do if I can't log in? 2. How to Report a Technical Issue? 3. How do I contact the support team? 4. How does Nurselink handle my personal information?
FAQ
1. What is NurseLink and how is it different from a traditional staffing agency? 2. Is NurseLink available in my city/state? 3. How can I make my profile stand out to get chosen for the best shifts? 4. How do you vet your healthcare professionals to ensure they are qualified and reliable? 5. Is NurseLink only for nurses?
Platform Basics
1. What devices and browsers are supported by NurseLink? 2. What are the fees or pricing plans for using NurseLink? 3. What are the key features for Healthcare Professionals? 4. What are the key features for Healthcare Facilities?

3. What should I do if I have a question about a payment?

If you have a question about a payment, first check the status of your shift in the "Tasks" section of your NurseLink profile.

1. If the Task is still 'In Review':

The facility has not yet confirmed your completed shift. Please allow up to 5 business days for them to do so.

If it's still pending after 5 days, please contact the facility directly and ask them to approve your completed task in NurseLink. Once they do, payment will be processed instantly.

2. If the Task is 'Completed' but Payment is Missing:

While our Instant Pay feature is typically immediate, some banks may take a few hours up to one full business day to process the deposit.

If the payment still hasn't arrived after that time, please contact NurseLink Support. To help us resolve this quickly, please provide:

  • The Facility Name

  • Date and Time of the Shift

  • Shift ID Number (from your 'Tasks' section)

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