What should I do if I have a question about a payment?

If you have a question about a payment, first check the status of your shift in the "Tasks" section of your NurseLink profile.

1. If the Task is still 'In Review':

The facility has not yet confirmed your completed shift. Please allow up to 5 business days for them to do so.

If it's still pending after 5 days, please contact the facility directly and ask them to approve your completed task in NurseLink. Once they do, payment will be processed instantly.

2. If the Task is 'Completed' but Payment is Missing:

While our Instant Pay feature is typically immediate, some banks may take a few hours up to one full business day to process the deposit.

If the payment still hasn't arrived after that time, please contact NurseLink Support. To help us resolve this quickly, please provide:

• The Facility Name

• Date and Time of the Shift

• Shift ID Number (from your 'Tasks' section)