Welcome to NurseLink
1. What is Nurselink? 2. Who is Nurselink intended for? 3. What are the benefits of Nurselink?
Account Setup and Settings
1. How do I create an account as a Healthcare Professional? 2. How do I create an account for my Healthcare Facility? 3. What information do I need to complete my professional profile? 4. What information is required to set up our facility's profile? 5. How long does it take for my account and credentials to be verified? 6. How do I deactivate or permanently delete my account?
Shifts and Scheduling
1. How are professionals matched and selected for shifts? 2. How do I accept and confirm a shift offer? 3. How is pre-shift information shared between facilities and professionals? 4. What is the policy for canceling or rescheduling a shift? 5. What are the technical requirements for completing a shift (e.g., transcriptions)? 6. How do I report a technical issue if one occurs? 7. How does post-shift communication work? 8. Does completing more shifts improve my standing on the platform?
Payments and Rewards
1. How do I get paid for my shifts? 2. How can I view my payment history? 3. What should I do if I have a question about a payment? 4. What are Nurselink Tokens?
Support
1. What should I do if I can't log in? 2. How to Report a Technical Issue? 3. How do I contact the support team? 4. How does Nurselink handle my personal information?
FAQ
1. What is NurseLink and how is it different from a traditional staffing agency? 2. Is NurseLink available in my city/state? 3. How can I make my profile stand out to get chosen for the best shifts? 4. How do you vet your healthcare professionals to ensure they are qualified and reliable? 5. Is NurseLink only for nurses?
Platform Basics
1. What devices and browsers are supported by NurseLink? 2. What are the fees or pricing plans for using NurseLink? 3. What are the key features for Healthcare Professionals? 4. What are the key features for Healthcare Facilities?

1. What should I do if I can't log in?

If you're experiencing trouble logging into Nurselink, here are some common reasons and steps to try:

Step 1: Check Your Credentials

This is the most common reason for login issues. Please double-check the following:

  • Email Address: Is it spelled correctly?

  • Password: Is Caps Lock turned off? Passwords are case-sensitive.

  • Typos: Try retyping your password slowly and carefully.

Step 2: Reset Your Password

If you've forgotten your password or are unsure if it's correct, the easiest solution is to reset it.

  • Click the “Forgot Password?” link on the login page.

  • Follow the instructions sent to your registered email address to create a new password.

Step 3: Clear Your Browser's Cache and Cookies

Sometimes, old data stored in your browser can cause login problems. Clearing your cache and cookies often resolves these issues.

  • Action: Clear the cache and cookies in your browser settings.

  • Restart: Close your browser completely, reopen it, and then try logging in again.

  • Recommendation: For the best performance, we always recommend using the latest version of Google Chrome.

Still Can't Log In?

If you have tried all the steps above and still can't access your account, our support team is ready to help.

Please contact us at support@nurselink.com.

To help us solve your issue as quickly as possible, please include the following information in your message:

  • The email address you use to log in.

  • A brief description of the problem (e.g., "password reset link not arriving," "page won't load after entering password").

  • Any error messages you are seeing.

  • The device and browser you are using (e.g., "iPhone with Safari," "Windows PC with Chrome").